ONE Club FAQ's
Q: What is an ONE Club™ card?
A: The ONE Club card is a guest loyalty card. Players use it to track their play in order
to receive discounts, offers, and to participate in promotions. The more you
play, the more you are rewarded.
Q: Do I have to be an ONE Club™ member to participate in promotions?
A: Yes. According to company policy and governing commissions, you must be an
ONE Club member to participate.
Q: What are the tier evaluation periods?
A: Tier evaluation periods are May 1st-October 31st and November 1st-April 30th
each year. ONE Club members have 6 months to earn tier points to remain in their
status or increase in status.
Q: What happens to my base points after the tier evaluation period?
A: While you start building new tier points in the new evaluation period, previous
points earned remain on your account for redemption.
Q: Do my ONE Club™ points expire?
A: ONE Club points are redeemable for at least 6 months. They will only expire if there
is inactivity on an ONE Club account for 6 months.
Q: How do I earn monthly offers?
A: Monthly offers are based on ONE Club members’ play in a certain time period.
Each member may receive different offers based on the category he/she has
qualified for. Offers may change from month to month based on the member’s
history of play.
Q: Who do I contact if I have a question about my I ONE Club™ account?
A: You can visit the Players Club at Mountaineer, contact your gaming host or call
Mountaineer at 1-800-804-0468. For player account protection, we cannot
look up account information via email or Facebook/Twitter requests.